Shipping

  • We offer free shipping on orders over $99 to locations in Canada and the United States.

    For international destinations:

    • United Kingdom: free shipping on orders over £90 GBP
    • European Union: free shipping on orders over €100 EUR
    • Australia: free shipping on orders over $190 AUD

    If your destination is not listed, see calculated shipping rates during checkout. These rates include prepaid duties and taxes to ensure you seamlessly receive your order.

  • If your order does not qualify for our Free Shipping the following standard shipping rates apply:

    • USA: $8 USD
    • Canada: $10 CAD
    • United Kingdom: £6 GBP
    • European Union: €10 EUR
    • Australia: $18 AUD

    If your destination is not listed, see calculated shipping rates during checkout. These rates include prepaid duties and taxes to ensure you seamlessly receive your order.

  • Orders are processed within 2-3 business days from when we receive your order. Shipping times after order processing are displayed below. 

    Delivery Estimates:

    • USA: 2-8 business days
    • Canada: 4-8 business days
    • Europe: 6-12 business days
    • Australia: 6-14 business days

    Please note these are estimates and actual delivery timeline depends on your order.

  • Orders from Coyote Jocks ship from the USA.

    For USA, Canada and Australia orders, there are no duties. Taxes apply and are calculated at checkout.

    For United Kingdom and European Union orders, duties and taxes are included in pricing.

    For orders, where the destination is not listed above, duty & tax is billed at checkout to ensure you seamlessly receive your package.

  • In the event an insufficient address is provided and/or the order is returned to sender, the item can either be re-shipped at the customers expense or refunded less an USD $10 restocking fee plus the cost of shipping.  

Products

  • Yes, for sizing, please check our full Size Guide.

    If you are between sizes, we always recommend sizing up.

  • Yes, we currently offer wholesale on select collections. Please contact our team through our Wholesale Inquiry form.

Returns

  • Eligible items may be returned within 30 days of purchase for a refund, exchange, or store credit.

    To qualify for a return, an eligible item must be unused, unworn, unwashed, and in its original condition, with all original tags attached and original packaging included. We may request photographs to confirm the item’s condition before approving a return.

    FINAL-SALE PERSONAL ITEMS

    For health and hygiene reasons, the following personal items cannot be returned or exchanged for change of mind:

    • Underwear
    • Swimwear
    • Socks
    • Bodysuits
    • Singlets

    These items are final sale even if they remain unworn, unopened, sealed, or in their original packaging. This includes returns based on fit, sizing, colour, or personal preference.

    Items that have been worn, washed, used, altered, damaged, or have missing or removed tags are also ineligible for return.

    FAULTY OR INCORRECT ITEMS

    If an item is faulty, damaged, incorrect, not as described, or you are otherwise entitled to a remedy under applicable consumer protection laws, we will provide the remedy required by law.

  • Return label postage for approved change-of-mind returns is at the customer’s expense unless otherwise required by law.

  • Ready to start a return or exchange? Visit our Returns Portal and follow the prompts using your order information.

    For questions or help with your request, contact our Customer Service team at hello@coyotejocks.com.

  • If you are located in the European Union, You may exercise your Right of Withdrawal within 14 days of receiving your order, subject to our eligibility requirements and exclusions. Customers are responsible for all return shipping costs associated with a withdrawal.

    Request a Withdrawal

Promotions

  • Yes, our discount codes expire. Most codes are associated with a specific promotion that runs for a short period of time. If you have any questions about a particular discount code, please contact us.

  • The ability to combine promo and discounts is dependent on the terms of each code. Please read the email or messaging associated to the applicable code/promotion.

  • Please contact us with your order number and the code you would like to apply to your order. If it is applicable to your order, we will happily apply it!